Services Healthcare

Clarity of Strategy

Strategy Formation: for organisational excellence clarity (Vision, Mission, Purpose) providing direction
Strategy Deployment: developing the strategic plan and steps for successful implementation incorporating the Critical Success Factors
The Business Scorecard: the basis for measuring and managing the delivery of the business plans, aligned to the strategy
Business Issue Management: provides a structured format and methodology to assess and evaluate the issues that continually arise (opportunities, threats, risks)

Organisation transformation pathways: developed to provide the framework for change – the steps over time with resource requirements and project plans that are aligned to improvement measures and targets
End-to-End Patient Journey Understanding: engaging the multiple organisations that contribute to the organisation’s patient value proposition by creating value chain thinking and activity; the realisation of the joint opportunity and potential
Organisation Performance Assessment: a diagnostic that provides the organisation case for change; quantifies the potential
Organisation Transformation framework, Models and Pathways: the steps, sequence, resource requirements, schedule, cash flow and timeline to ensure success
Capability Self-Assessment: for management to assess the current organisational change capability measured against world’s best practice. This provides the an understanding of the strengths and weaknesses and the areas requiring focus to ensure success

Personalised Executive coaching: for performance improvement integrating clearing barriers in organisational processes, organisational design and leadership and personal growth to deliver the targeted outcomes
Developing leadership skills: to engage cross-organisation stakeholders and staff in participating and delivering the change program. This is a combination of leadership skills, change management and continuous improvement that incorporates mentoring and coaching.

Continuous improvement: training and engagement by “learning by doing” across the organisation at all levels. Proven and established world-wide principles, methodologies and tools are used to ensure industry and training standardisation
Process improvement: for key patient pathways and business processes enable step change improvements in key areas of an organisation
Internal improvement leader and coach training: is integral to the ongoing sustainable performance improvement journey

Integrated Business Management: delivering the business plan (integrated quality and financials) by engaging all stakeholders that create, deliver and support the organisations value proposition for the patient
Operations Scenario Planning and Evaluation: quantifying the improvement potential and the plan forward that support the business case
Organisational Excellence Change Management and Leader Coaching: establishing and supporting what is required from management to lead, support and ensure success

Lean Thinking and LeanSigma: the principles, methodologies and training to ensure the right approach to deliver sustainable performance improvement to plan
Lean Enterprise: applying the five principles of Lean to, and across the enterprise (internal and external) to provide a “whole of organisation” performance improvement outcome
Change Management: addressing the leadership, cultural, capability, training and skills necessary for sustainable success
Continuous Improvement and Problem Solving: training and engaging people in a proven and standardised method of improving the workplace and the organisation processes using “learning by doing” for capability development
Process Improvement: training and engaging management and people in challenging and improving all processes and activities, eliminating waste and non-value adding activity
Cross-Functional / Multi-Disciplinary Engagement and Culture Development: breaking down the silos and barriers by creating a flow based understanding of the value chain with the patient as the focus

End-to-End Supply Chain Understanding: engaging the multiple organisations that contribute to the organisation’s patient value proposition by creating value chain thinking and activity; the realisation of the joint opportunity and potential
Supply Chain Reviews and Restructuring: optimising the patient value offer in terms of scope, service and cost
Inventory Management Reviews and Implementations: facilitating methods and analysis of processes associated with inventory to improve patient service with the right level of working capital – incorporating procurement processes and Sales and Operations Planning (S&OP) methodologies
Supplier Association Formation: engaging, aligning and integrating suppliers to an organisation’s value proposition enabling the improvement of the patient offer through innovation, demand alignment and the reduction of waste and cost

Integrated Operations Process: review, performance diagnostics, layout and patient flow
Warehouse and Logistics Networks: review, redesign and implementation of performance and structure
Project Management and Implementation: structure, methodology and support
Business Case Development and Justification Scenarios: Developing “whole of organisation” justifications and scenarios that link improvement to the strategy
IT Systems: the development of functional requirements, tendering, selection and implementation management

Lean and LeanSigma: as applied successfully within a healthcare environment incorporating change management and linked to TAFE certification
Leadership: understanding the change processes and what is required of leaders for success
Team Building: the role of teams, team leaders and the team members for success
Problem Solving and Continuous Improvement: based on “learning by doing” based on the world proven reVIEW program and linked to TAFE accreditation
Special Purpose: designed to suit organisations particular needs e.g. warehousing, operations management, inventory management and people engagement

Insights to Excellence: Working with Insights to Excellence (i2e) to enable our customers to visit businesses who have best of class examples